During my gap year in 2020, I was fortunate enough to get a job in Globex Global Logistics as my first corporate job. I initially started in the finance department, working with corporate cash flows.
I was trained and used systems such as Quickbooks on a daily basis. This department taught me the importance of attention to details. I eventually got introduced to different departments across the business
and decided to develop my skills in the Research and Development department.
The team of 5 worked across the business researching for potential new systems to streamline the process flows. I successfully implemented a last mile delivery system which assisted in accountability and
tracking of delivery drivers. With this in place, less errors in the financial side was made and a better, more thorough report was managed to be produced. This also increased the rate of deliveries to be increased by
about 30%.
Furthermore, I went above and beyond to help the business succeed through assisting the marketing team on weekends during exhibitions to promote a new section of the business (Gobeli Store). During the toughest period of
COVID, I volunteered to do additional deliveries across the weekends to clear backlogs and also assisted on imports / exports when there was high volumes.
In 2020, I was determined to experience the aviation industry therefore I reached out to shell for the opportunity. I was lucky that they opened up 2 slots for this.
During the month, I was able to explore the different departments within the industry from weather forecasting, to engineering and operations of the helicopters to the oil rigs.
I got to speak with different people across the business to learn more about what they do. This experience reinforced my decision to have an career in aviation.
Whilst working for Globex, I still wanted to do work around swimming, therefore I established swimming classes with Gator Sports.
Over the course of 2020 and 2021, I held swimming lessons to individuals of all levels from beginner to competitive swimmers and all ages. I was coaching swimming over the entire weekend and from time to time after work in Globex.
One of the clients that I attracted was Nina Juna (CrossFit Games athlete).
A few successful lessons I had was with clients who were afraid of even dipping their head into water. Through personalised training and working thoroughly with them, they can now swim different strokes confidently in just 8 sessions.
Whilst pursuing my degree in Aviation Management, I was looking for ways to develop my aviation knowledge and skills through real world practice. In July 2023, I was fortunate to receive a job offer from Rex as a role as Customer Advocacy Officer.
My roles consists of resolving customer complaints and resolutions through email. To achieve a high quality level of work, I used various systems such as Sabre and Merlot to carry out investigations
on passengers tickets (PNR) and aircraft status and notes. Furthermore, I communicated often with the team at regional and major airports for investigations as well as providing the safety team with information as requested.
The role taught and required me to be more detailed orientated instead of quantity. This was crucial when providing insurance letters, drafting emails as well as accurate investigations for internal reportings. I achieved a maximum of
over 100 cases in a week, working only 3 days as a casual employee.
In September 2023, I was fortunate to start a new role in the Sales and Distribution department in Qantas.
My roles requires me to develop and implement pricing strategies to attract customers while maintaining profitability, through
analysing market demand, competition, and economic factors to set discount levels.
I further drive competitive advantage through comprehensive commercial strategy, responding to constant change and uncertainty to drive market share growth.
I've also established strong relalationships with corporate clients by understanding their unique travel needs and offering tailored solutions.
On the side, I've also assisted in different projects such as establishing process flows and adding valuable inputs to meetings. I've
also worked with colleagues across Australia to assist them with business renewals.